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How many products does Promotiontube GmbH offer?

Our product portfolio features over 100,000 products; from the proverbial “cheap-away” such as pens and lighters right up to clothing and premium products.

Do you provide a warranty for your products?

What you see, is what you get. You will always receive the best available products from Promotiontube but there will always be certain production-technical deviations that cannot be avoided and are within the normal tolerance acceptable in the promotional merchandise industry.
If your products have been damaged on route to you, the courier service will be made liable. We will always deliver your products no matter what; however, if this is truly not possible, you will receive a full refund based on the conditions set out by E-trusted Shops.
If the quality of our products is not satisfactory, we will try to solve the issue through redelivery of new products or other suitable claim compensation – customer satisfaction is our number 1 priority.
Your right of return on custom-printed promotional goods is subject to negotiation.

The delivered item(s) is damaged/faulty, what should I do?

Please contact us immediately! In most cases, a picture of the damaged/faulty product(s) sent to us is enough. However, if this is not possible, send us the damaged product – the transport costs will be covered by Promotiontube in this instance only! Promotional products that do not meet the order specifications may be replaced. Faulty products will be examined and replaced if deemed necessary; or in the event that half of your order is problematic, we will take into consideration a part-refund or other claim compensation which we deem appropriate based on the individual situation.

Product XYZ is not available/is not in the desired size/colour etc. What now?

If a specific product is not available, please use the Contact Us form; or send us an e-mail and we will be in touch with you shortly. Promotiontube is convinced that we are able to satisfy the most eccentric and extraordinary requests!

I have an issue with the quality of the delivered item(s). How should I proceed?

Please use the Contact Us form or send us an e-mail and we will be in touch with you shortly.