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Payment

What payment methods are available?

Promotiontube GmbH offers the following payment methods:

  • SOFORT Überweisung: online direct payment
  • Credit Card: Visa & Mastercard
  • PayPal
  • Pay by Invoice (on request only)

Where can I find the payment terms & conditions?

Payment methods are listed during the order process. If you have any questions, please use our Contact Us form. Payment terms and conditions can also be found on the websites of our payment hosts. Please visit their homepages directly.

What about sales tax on sales for customers within the EU?

When you place an order with Promotiontube GmbH with a delivery address that is located within the EU, do not forget to add your VAT-number! If you do not have a VAT Reg.-number or forget to add it, you will be charged 20% tax on your order.

What about sales tax on sales for customers outside the EU?

When you place an order with Promotiontube GmbH with a delivery address that is located outside the EU (e.g. USA, Asia etc), tax will not be charged to you.

Do you offer any discounts?

Our prices at Promotiontube GmbH are already the best that we can offer so we do not have special discounts – that is to say, none apart from our “Sales” campaigns. However, we do offer tiered prices on our products – if you order products above the maximum tiered price, please Contact Us directly to discuss the possibility of a reduced rate.

The payment process is being cancelled when I try to pay with my credit card.

Some of our payment facilities may require an external site to be loaded directly. It is possible that this website is being blocked by a firewall or pop-up blocker.
Please turn off your pop-up blocker or ask your system administrator to change the preferences of your firewall to allow access to these pages.

When paying by credit card, I am asked for my password twice. Why?

If this is the case, then you are using a "Verified by Visa" or "Matercard SecureCode" credit card. The password that is requested of you the second time is not your Promotiontube password, but your "Verified by Visa" or "Mastercard SecureCode" password.

Can I pay using a different currency (not Euro)?

Currently all our promotional products are invoiced in Euro. However, some payment providers can convert the end amount into your local currency at the time of payment.

What is PayPal and how does it work?

PayPal allows any business or individual with an email address to send and receive payments securely, conveniently and cost-effectively. It is based on the online bank principle. Users of PayPal can either transfer money directly to PayPal through simple bank transfers and then pay online with that credit; or you can use your credit card for payments. Information is protected with SSL during every transaction. For more information, visit the PayPal homepage.

What is "Pay by Invoice" and how does it work?

In order to pay by invoice you have to be registered at promotiontube.com. You may post a request to pay by invoice via our contact form or E-Mail. Depending on the solvency level and the volume of the order, Promotiontube may decline your request and ask you to pay by a different paying method provided. After your delivery has arrivad at the point of delivery named, Promotiontube will claim the total sum of the order. You have 14 days to make payment (providing that the goods are not faulty or damaged in any way).

What is SOFORT Überweisung and how long does a transfer take?

SOFORT Überweisung is an online direct payment method built on the notion of online-banking. By clicking this option, you will be taken to the secure sofort.com payment form. All transfer data is encrypted before being sent to your bank. SOFORT Überweisung allows for an immediate and direct transfer of funds. For more information, visit the SOFORT Überweisung homepage.