Dispatch & Delivery
How much does postage cost?
The postage costs are calculated as follows:
Depending on the warehouse from which the product is sent out (Poland, Germany, Austria or Netherlands) plus the weight of the package in KG plus the country zone of the recipient equals the postage cost in Euros. Please note that for postage to Norway and Switzerland, the customer bears the costs of all the customs duties (import and export duties). For example: Sent from the warehouse in Austria + package < 30kg + recipient in austria = approx. €26.
Are the postage costs included in the order price?
Yes they are but are listed separately on the invoice. Postage costs include the handling fees as well. The price of postage seems steep if only ordering one item due to the fact that our warehouses are widely distributed and our postage costs finely calculated, but it is more cost-efficient when more products are ordered as the postage costs are based on total weight.
How long does delivery take?
We process all of our orders as quickly as possible. Please be aware that the delivery time depends on several factors (how many items you order; whether the items are inclusive decoration/branding, destination etc). You will receive an e-mail once your products are on their way.
Which countries do you deliver to?
We deliver to United States, Canada, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegowina, Brazil, Bulgaria, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cub,a Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Korea Democratic People's Republic of, Kuwait, Malaysia, Mexico, Netherlands, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia (Slovak Republic), Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States minor outlying islands, Uruguay, Uzbekistan, Venezuela, Serbia, Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Bahrain, Barbados, Benin, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Cook Islands, Cote D'Ivoire, Djibouti, Dominica, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-bissau, Guyana, Haiti, Heard and Mc Donald Islands, Honduras, Iceland, Iran (Islamic Republic of), Iraq, Kenya, Kiribati, Korea, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Palau, Panama, Papua New Guinea, Pitcairn, Reunion, Rwanda Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, Sri Lanka, St. Helena, St. Pierre and Miquelon, Sudan, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Syrian Arab Republic, Tajikistan, Tanzania, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Vanuatu, Vatican City State (Holy See), Viet Nam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe.
Can you deliver my order to a packing station?
As long as there is someone to sign for your products, we can deliver the parcels to a packing station.
What do I need to do in order to make sure that the delivery runs smoothly?
To ensure that your order is delivered smoothly and quickly, please make sure that you have provided us with the following:
- a complete delivery address
- a phone number under which you can be contacted by the courier service if there are any delivery problems or they cannot find your address.
- your full name and/or the correct wording of your business